Interesting facts about Google

Some interesting facts about user experience at Google

  1. The prime reason the Google home page is so bare is due to the fact that the founders didn’t know HTML and just wanted a quick interface. Infact it was noted that the submit button was a long time coming and hitting the RETURN key was the only way to burst Google into life.
  2. Due to the sparseness of the homepage, in early user tests they noted people just sitting looking at the screen. After a minute of nothingness, the tester intervened and asked ‘Whats up?‘ to which they replied “We are waiting for the rest of it“. To solve that particular problem the Google Copyright message was inserted to act as a crude end of page marker.
  3. One of the biggest leap in search usage came about when they introduced their much improved spell checker giving birth to the “Did you mean…” feature. This instantly doubled their traffic, but they had some interesting discussions on how best to place that information, as most people simply tuned that out. But they discovered the placement at the bottom of the results was the most effective area.
  4. The infamous “I feel lucky” is nearly never used. However, in trials it was found that removing it would somehow reduce the Google experience. Users wanted it kept. It was a comfort button.
  5. Orkut is very popular in Brazil. Orkut was the brainchild of a very intelligent Google engineer who was pretty much given free reign to run with it, without having to go through the normal Google UI procedures, hence the reason it doesn’t look or feel like a Google application. They are looking at improving Orkut to cope with the loads it places on the system.
  6. Google makes changes small-and-often. They will sometimes trial a particular feature with a set of users from a given network subnet; for example Excite@Home users often get to see new features. They aren’t told of this, just presented with the new UI and observed how they use it.
  7. Google has the largest network of translators in the world
  8. They use the 20% / 5% rules. If at least 20% of people use a feature, then it will be included. At least 5% of people need to use a particular search preference before it will make it into the ‘Advanced Preferences‘.
  9. They have found in user testing, that a small number of people are very typical of the larger user base. They run labs continually and always monitoring how people use a page of results.
  10. The name ‘Google‘ was an accident. A spelling mistake made by the original founders who thought they were going for ‘Googol
  11. Gmail was used internally for nearly 2 years prior to launch to the public. They discovered there was approximately 6 types of email users, and Gmail has been designed to accommodate these 6.
  12. They listen to feedback actively. Emailing Google isn’t emailing a blackhole.
  13. Employees are encouraged to use 20% of their time working on their own projects. Google News, Orkut are both examples of projects that grew from this working model.
  14. This wasn’t a technical talk so no information regarding any infrastructure was presented however they did note that they have a mantra of aiming to give back each page with in 500ms, rendered.
  15. Quote: Give Users What They Want When They Want It
  16. Quote: Integrate Sensibly

Planning usability for websites

Usability in website means that there should be a user centered way of doing things in website design process. Usability should not be an afterthought. Testing and fixing a website after it has been built is useless and not likely to produce good results.

Advantages of planning usability into our website will result in increased customer satisfaction, efficiency, success, and completion and reduced long-term development, training and support costs.

Any one can design a website but it does not guarantee a competitive advantage. Potential customers have many choices. Not only are there plenty of other web sites out there but they also have the option of obtaining items, information or services, from real people either by telephone or in person. Web sites, by definition, lack the human touch so they have to work much harder in other areas to entice people in.

One most important factor in any website designing is the general impatience of web page visitors. Visitors will ditch a website if it is slow to download, if the site is not easy to navigate or they get lost.

Checking website functionality
Visitors should find what they look for quickly and easily, there should be a site map or search option in website and the site should be easy to navigate, even without a mouse.

Checking website service quality
Quality of service is defined as the level to which a delivered service matches customer requirements. Factors affecting include Reliability, Responsiveness, Reassurance, Empathy, Results.

Web usability is same as accessibility and is not a new discipline. It’s a standard practice in well-known areas of design. A good usability either goes unnoticed or is most likely part of an experience or a service.

So, the good usability will
– Keep web surfers on your site
– Increase sales
– Encourage goodwill and repeat business
– Reduce costs, maximize profits

Usability has to be an important part of the overall website design.